Refunds
The panel has no refund button. Refunds are requested with a support ticket and the support team reviews each request.
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Not paid yet?
An unpaid order does not need a refund: cancel it from its order page with **Cancel this order**. Nothing is charged. See [Cancellation](/en/billing/subscriptions/cancellation).
How to request a refund
- Find the order ID: open Account > Billing, click the order, and click the ID under Order to copy it. It is also shown under each order in Order history.
- Open Tickets and click Create new ticket.
- Fill in a Title, choose the category Billing and a Priority.
- In Description, paste the order ID and explain why you are asking for a refund.
- Click Create ticket. The team answers in the ticket, and you also get an email when they reply.
After a refund
- The order shows the status Refunded in Account > Billing. Use the Cancelled filter of Order history to find it.
- The money goes back to the card you paid with, through Stripe. How long it takes to appear depends on your bank.