Root Password

Every server is created with a random password for its main user: root on Linux, Administrator on Windows Server. A reinstall creates a new one.

Where to find it

Email: the email Your Virtual Server is Ready, sent when the server is created and after every reinstall, contains the IP address, username and password.
Windows Server: also in the Console tab of the server, in the Password row. Click the eye icon to show it.
Linux: the panel does not display the password. Use the email, or set a new one as shown below.

Change it after the first login

Replace the generated password with your own, and keep it in a password manager.

Change or reset it from the panel

This works even if you no longer know the current password.

Open Hosting > Virtual Servers and click your server.
Open the Settings tab.
In Change Password, set Username to root on Linux (the field starts with Administrator, which is correct for Windows).
Type the new password twice and click Update Password.

The server must be running. See Settings for the password rules and errors.

Change it from inside the server

Linux, logged in over SSH:

passwd

Windows: press Ctrl+Alt+End in the Remote Desktop session and choose Change a password.

A password changed from inside the server is not seen by the panel. On Windows, the Console tab keeps showing the old one.

Turn off root password logins (Linux, recommended)

Once SSH keys work, stop accepting root passwords over SSH. On PlaySafe servers this setting lives in /etc/ssh/sshd_config.d/. Add PasswordAuthentication no to /etc/ssh/sshd_config.d/99-playsafe.conf and restart SSH with systemctl restart ssh.

Set up SSH keys first

Turn off password logins only after you have checked that key login works, or you will lock yourself out.

Next steps

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Settings

The Change Password card in detail.